Last updated: August 2026
We want every order to arrive right. Because we deal mostly in groceries, fresh produce and cafe food, our policy is built around the same standards you'd expect from any neighbourhood store — here's exactly how it works.
If something in your order is wrong, damaged, spoiled, or missing, message us on WhatsApp with a photo within 24 hours of delivery. We'll sort it out by:
Fruits, vegetables, dairy, and cafe food are checked before dispatch, but by nature they can't be "returned" once delivered. If a perishable item is genuinely spoiled or not as described on arrival, we'll replace or refund it — just let us know right away, ideally with a photo.
We currently don't accept returns simply because you've changed your mind, since most of what we sell is perishable or a small daily-use item. If you haven't opened/used a packaged, non-perishable item and it's still in original condition, message us — we'll consider it on a case-by-case basis.
You can cancel by messaging us on WhatsApp before we've dispatched your order, and any amount paid is refunded in full. Once an order is out for delivery, it can no longer be cancelled — the wrong/damaged item process above still applies if there's a problem.
Approved refunds for the amount paid online (UPI) are sent back to the same UPI ID within 2–5 business days. If you paid the balance in cash on delivery and a refund is due, we'll settle it in cash or adjust it against your next order — whichever you prefer.
For any refund, replacement, or order issue, message us on WhatsApp or call +91 8009555567 — we reply personally, not through a bot.
